Refund policy

Return and Refund Policy

Effective Date: July 2, 2026

At Naoya.in, your satisfaction is our top priority. If a product does not meet your expectations, arrives damaged, or has a defect, we are here to help with a straightforward, hassle-free return and refund process.

1. 5-Day Return Period

We offer a 5-day return policy. You have 5 calendar days from the date of delivery to request a return or replacement for your order.

2. Conditions for Return Approval

To ensure a smooth return approval, returned items must meet the following criteria:

  • Unused Condition: The product must be unused, unwashed, and in its original condition.

  • Original Packaging: Items must be returned in their original packaging, including all tags, manuals, and accessories.

  • Timely Request: The return request must be initiated within 5 days of delivery.

  • Resalable Condition: The item must show no signs of customer wear, misuse, or physical damage.

3. Unboxing Video Recommendation (For Faster Approvals)

To expedite your return request—especially in cases of damaged, defective, or missing items—we strongly recommend filming a short unboxing video when opening your package.

  • The video should clearly show the unopened parcel, the shipping label, and the unboxing process highlighting the issue.

  • Share this video with our team when requesting a return.

4. Step-by-Step Return Process

  1. Submit Request: Email us at ms.biradar.2026@gmail.com within 5 days of delivery. Include your Order ID, reason for return, and any supporting photos or unboxing videos.

  2. Review & Approval: Our support team will review your request within 24–48 hours and send you a Return Authorization with shipping instructions.

  3. Return Shipment: Pack the item securely in its original packaging. Depending on your location:

    • Reverse Pickup: Our team will arrange a reverse pickup via our courier partners (if available in your area).

    • Self-Ship: If reverse pickup is unavailable in your pincode, you can dispatch the item via a reliable courier. Please keep the receipt so we can reimburse standard courier charges upon verification.

5. Refund Policy & Timelines

Once your returned package is received and inspected at our facility, we will notify you of the approval status.

  • Refund Amount: Upon approval, we will process a 100% full refund of the product price.

  • Prepaid Orders (Cards, Net Banking, UPI): Refunds will be credited back to your original payment method within 3 to 5 business days.

  • Cash on Delivery (COD) Orders: For COD orders, our team will request your UPI ID or Bank Account details (Account Number & IFSC) to transfer the refund directly to your bank account within 3 to 5 business days.

Contact Customer Support

If you have any questions or need assistance with an ongoing return, please contact us:-

  • Email: ms.biradar.2026@gmail.com

  • Website: Naoya.in

Thank you for shopping with Naoya.in!