FAQs
Q: What products do you sell on Naoya.in?
A: We offer a diverse range of hand-picked products, including home decor, lifestyle items, personal care, electronics, fashion, and more. Explore our catalog to discover our full collection.
Q: Do I need to create an account to place an order?
A: No, account creation is not required! You can checkout seamlessly as a guest. All order updates and tracking details will be sent directly to your email.
Q: How do I place an order?
A: Simply browse our website, select your desired items, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept credit/debit cards, net banking, UPI, and Cash on Delivery (COD). All payment processes are 100% secure.
Q: Do you offer Cash on Delivery (COD) and free shipping?
A: Yes! We offer Cash on Delivery on all orders and Free Shipping pan-India.
Q: Will I receive an order confirmation?
A: Yes, you will receive an instant order confirmation via email after placing your order. (Note: If you do not receive a confirmation email within 12 hours, please reach out to our support team).
Q: How long does it take to get a tracking number?
A: We dispatch orders within 24 hours. Once shipped, your tracking number will be sent to your email address.
Q: How can I track my order?
A: You can use the tracking link sent to your email or enter your tracking number on our "Track Your Order" page.
Q: Can I change my shipping address after placing an order?
A: Once an order is confirmed, we cannot modify the shipping address. Please double-check your details during checkout.
Q: How do I cancel my order?
A: Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. Please contact our support team at ms.biradar.2026@gmail.com to request a cancellation.
Q: What is your return and refund policy?
A: We offer a hassle-free 5-day return window. If you are unsatisfied with your purchase, you can request a return for an eligible item and receive a full refund upon approval. Please check our full Return & Refund Policy page for details.
Q: Do you have a physical store?
A: We operate exclusively online to bring you the best deals and seamless delivery across India.
Q: Who can I contact if I have an issue with my order?
A: For any questions, order updates, or support, feel free to email us at ms.biradar.2026@gmail.com. We are happy to help!